Refund policy

To start a refund request, please use our email: support@majorminis.com.au

Orders can only be cancelled due to change of mind for a full refund within 24 hours of order being placed as long as the model has not yet being shipped. For Limited releases (i.e Kagetora Cyber Dynasty) this cancellation period is 6 hours. Change of mind cancel requests outside of these windows will be rejected.

If your item is defective, damaged or incorrect, we will refund your purchase once we receive the item back. For a faster process, please attach photos for our team to assess.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about the items purchased. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

Exchange Policy

To start a return, please contact our email: support@majorminis.com.au with your details of the inquiry

You may exchange any product purchased from https://www.majorminis.com.au/ by following the instructions below. This department operates Monday through Friday, 9 a.m. to 5 p.m. AEST.

All emails will be answered ASAP during business hours, excluding weekends and all major Australian holidays. We will respond to all messages; please understand if there is a slight delay during major product launches - we are getting to everyone in order of contact.

Return/Exchange Address:

Major Minis

2/25 Macquarie Street
Prahran Victoria 3181, Australia

We do not provide return labels unless your order is incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.

If you need to return a product, this must be completed within 30 days of your ORIGINAL delivery date.

We do not accept returns or exchanges on items that appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case-by-case basis.

Please include a note in your return package with the following necessary information:

• Items you want to be exchanged or refunded
• Address to send the shipment back to in the case of an exchange, if different than the original shipping address
• Your order number (Example: MM0001).
• If possible, also include the original packing slip, which serves as your receipt.

We recommend all shipments sent back to our fulfilment centre are done so via a traceable carrier such as Australia Post, CouriersPlease, Sendle or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*

• We do not accept C.O.D. parcels*

Shipping is NOT refundable.

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process, our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email support@majorminis.com.au or use the chatbox in the lower right-hand corner of the website.